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Spadge, you could also send a letter of complaint to Passenger focus, who could give the trainline the 'kick up the bum' they need to sort out your problem and give you an appropriate refund, not going to guarantee it will work but it will only cost you time as it's a freepost address. If you have an issue, comment or complaint about a product you purchased via Trainline, tell us by adding your own review. I have not been given a seat reservation? Filing history for TRAINLINE.COM LIMITED (03846791) People for TRAINLINE.COM LIMITED (03846791) Charges for TRAINLINE.COM LIMITED (03846791) More for TRAINLINE.COM LIMITED (03846791) Registered office address 120 Holborn, London, United Kingdom, EC1N 2TD . One of the services Trainline makes the most difference is customer service. Our Customer Support team will offer you . Advisors not English and a waste of space. Receipt of ATM / bank withdrawal. If you have a Trainline Europe account, please visit your account preferences to check and modify your email address. Only use trainline to check the timetable, do not purchase tickets from there. If you haven't been able to find an answer to your question, we invite you to get in touch with us. If you aren't sure, contact us first. They have a large staff to answer all your online problems related to payment transactions and to solve your problems. Using our webform means you'll get to the right team quickly and we should have all the information we need from you, leading to a quicker full response. trainline. Changes, refunds and cancellations Plus info on compensation 8. Trainline.com Limited is registered in England and Wales. Each complaint is handled individually by highly qualified experts Honest and unbiased reviews Last but not least, all our services are absolutely free Trainline contacts Phone numbers +44 333 202 2222 +44 871 244 1545 More phone numbers Website www.thetrainline.com View all Trainline contacts ADVERTISIMENT Most discussed Trainline complaints Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Send feedback. I can't choose my preferred seats! My ticket did not arrive in time by post and they wouldn't do anything about it over the phone. Trainline Customer Service Contact Number: 0333 202 2222, Refund Home Trainline Customer Service Trainline Service Email Postal Address London office 120 Holborn, London, EC1N 2TD Edinburgh office address 1 Tanfield, Edinburgh, EH3 5DA Paris office address 20 rue Saint-Georges, 75009 Paris Send back unused tickets PO Box 23972, Edinburgh, EH3 5DA . Email customer service polite but extremely unhelpful. It should be just a info app to check the schedule. Fully endorse the frustrations of both the phone and e-mail customer support services which I guess are in India or Asian suc-Continent. . Related Articles. reservations, and tickets through its internet s ite and contact center operations in the UK train travel sector. Told em to stick it in the end. janedoe@trainline.com). Payment Currency, cards, PayPal and more 7. Europe's leading train and coach app! They will try to take your money as much as possible by hiding all essential information of the journey. We welcome all product/service as well as general store reviews, whether they are good or bad. Contact Us. For starters, it's hard enough to find out how to contact them and then when you do finally find the live chat, they do not answer your questions. Felt that there was little understanding of issue raised or acknowledgment that point raised was properly investigated. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. In all, thetrainline.com uses 2 work email formats. We're always happy to help and will respond as quickly as we can. Seating. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. Only use trainline to check the timetable, do not purchase tickets from there. The U.S. Department of Transportation reported Wednesday that they fielded complaints from more than 7,000 passengers in August. Get to know the Trainline Group 2. Trainline Complaint If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. If webforms aren't for you, you can also contact us by email: customer.resolutions@avantiwestcoast.co.uk You can also get in touch with us via post. lose train, bus and more money to get new tickets again. Remember No refund as not willing to pay to send back tickets recorded delivery. Expand. If you are under 16 years old, don't worry - you can still make a complaint if you have a representative who is over 16 years old. To get started, click our 'Start a complaint' button below. Our services Bookings, account and group travel 4. Discount Cards 2 Told there was no complaints procedure. Ticket refunds and changes 12 articles ; Train times, delays and disruptions 9 articles ; Onboard, . The Rail Ombudsman is an independent, not-for-profit organisation. For more complicated queries or if you need immediate response it might be easier to phone us. @trainline_eu. How we can help you with your issue with Trainline We do NOT currently have a direct email route for this company but we are working on it. VAT number: 791 7261 06. That's up 6% from July, and it's a whopping 320% . Contact Customer Support. Supercharging our superstars; Trainline offers 100,000 in discounted travel to supercharge attendance at women's professional football as 84% of Brits are inspired to pick up the game 3 August 2022 Trainline launches Where next? If your query concerns a domestic rail ticket for the U.K., please refer to the blue box above. Other common thetrainline.com email patterns are [first][last] (ex. Brian Hartshorn: 1/5 Stars. To make a complaint or leave feedback contact our customer service team. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. Tickets Trains, coaches and buses 5. Trainline has not yet responded. @thetrainline. They will try to take your money as much as possible by hiding all essential information of the journey. If your complaint concerns information given by a customer service helpline or the National Rail Enquiry Service then make sure you include the date and time of your telephone call and the full number of the phone you called them from. janedoe@trainline.com ). For help with a European booking, you need. 5,744 Following. 3846791. (Calls cost 2p per minute plus your phone company's access charge. Season Tickets Flexis, Photocards, changes, refunds and more 6. The most common thetrainline.com email format is first '.' last (ex. Really! We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry. Please select from the dropdowns below for other contact pathways. Joined February 2009. 3846791. If you have not received your confirmation email from Thalys, see this page. Phone Number: +44 . Hours of time and endless emails simply repeating original generic email response. feature to support customers in their final journey leg 67.3K Followers. To make a complaint with us, you must be 16 years old or above. Read our Complaint Handling Procedure (PDF) Contact us. View Trainline (www.thetrainline.com) location in Greater London, United Kingdom , revenue, industry and description. After numerous calls. How can I select my seats? Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. Worst customer experience ever, non-existent of customer problem. This will make it possible to trace your call and may help speed up the handling of your complaint. Did you find it helpful? Police / loss report with station details and incident number. How can everyone still sit together? . Really unhappy and won't be using Trainline to book tickets again. Train cancelled due to lack of drivers. jane.doe@trainline.com) being used 99.0% of the time. Depending on the circumstances of the claim we will let you know what is required as part of the 'Document Upload page'. "Claims regarding the Booking Service shall be addressed to thetrainline.com at PO Box 23972, Edinburgh EH2 9AF by registered letter with return receipt requested, within three months following the transport date." 23 December 2017 at 11:34AM Essex_Jim Forumite 184 Posts I had a Trainline booking for last night. Trainline.com Limited is registered in England and Wales. Apart from that, you can easily communicate by sending an e-mail and calling the Trainline customer support line. It's been over five years since we partnered with Resolver, and we've added the tool to many of our guides, marrying our . thetrainline.com Email Format. 1 Trainline Europe account holders: You may have entered an incorrect email address for your booking. Expand that section and select 'Change date/time' or 'Refund tickets'. I am making separate reservations. Start a complaint If you prefer, you can fill out a paper application form and send it back to us by email or post. Download a copy here or contact us if you need us to send the form to you. Enter employee name to find & verify emails, phones, social links, etc. Consumer complaints and reviews about Trainline London, England, Greater London. Contact us Link opens in new tab . Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Other common formats are first last (ex. Trainline's support and contact email address is sales.support@info.thetrainline.com Trainline website Select the service, issue and issue type to get the contact details for your complaint Select the service > Select the issue > Issue unresolved. Southern Rail makes it much easier to get refunds for cancelled trains, they only request photos online with a cut from corner to . You can call us on 0870 3333 555 and select Option 1 then option 2. Contact Trainline Europe Company No. Tickets for children: do I need to buy one? Making a complaint Try as we might to avoid it, things don't always go to plan - and you may need to make a complaint. I haven't received the seats that I wanted! How to contact us Email us or chat 3. To learn more, please visit our FAQ and Resources area. thetrainline.com uses 2 email formats. when you book with trainline you can never have your tickets!! Expand that section and select 'Change date/time' or 'Refund tickets'. United Kingdom bit.ly/TrainlineTwitt. Read More. Trainline Corporate address The Trainline corporate address is: 120 Holborn London, EC1N 2TD United Kingdom Use DoNotPay to Get Trainline Refunds With Trainline, you have 28 days from the ticket's expiration date to request a refund. The most common thetrainline.com email format is [first]. #trainline We're here 8am-6pm Mon-Fri & 9am-5pm Sat-Sun. European rail: contact our support team. If your mobile ticket has already been activated, you will not be able to get a refund for that ride. Date of experience: 20 October 2022 Useful Share I booked two train tickets from Paris to Brussels.Trainline did not send email confirmation, sms confirmation of tickets. Worst customer experience ever, non-existent of customer problem. Company No. Receipt of additional costs for travel documents. Yet you can use free online tool Resolver* to quickly file and track a complaint - it helps you draft a letter, send it, monitor replies and then escalate it to an ombudsman or complaints body if it's not sorted. Seat reservations explained. Trainline.com Limited is registered in England and Wales. VAT number: 791 7261 06. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. You can contact Trainline on How do I complain about Trainline? 15/11/2018. Sign in (or create an account by following the link in your confirmation email). Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. Welcome to the Rail Ombudsman. Details of how to contact us can be found here. Yes No. It should be just a info app to check the schedule. 3846791. Company No. Rang for refund. [last] (ex. VAT number: 791 7261 06. Trainline headquarters 120 Holborn England, Greater London, London EC1N2TD United Kingdom Trainline phone numbers +44 333 202 2222 (International) 0 0 +44 871 244 1545 (Booking) 0 0 More phone numbers What is Trainline's email address? If you're unhappy with any part of our service, we'll do our best to make it right. Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case.

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