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The information on this page is not an endorsement of Truework's services by Norfolk Southern and is meant to be purely informational. Please contact us to share your concerns confidentially. By providing your email address, you acknowledge this fact and authorize us to respond to you using email. 855-NOR-FOLK or 855-667-3655. Could not open iView. TTY for all areas: 855-843-4776. category Transportation. You can reach us by email at compliance@kepro.com. 3653 Cagney Drive, Suite 202. 844-723-7811. Verifications cannot be submitted on the phone. links Norfolk Southern Website . Health and Welfare | Brotherhood of Locomotive Engineers and Trainmen 1-888-257-3407 FMLA Phone Number for NS Railroad - Kepro Health and Welfare FMLA Fact Sheet Benefit Numbers National Healthcare Plan Booklet Active Employees National Healthcare Plan Retired or Furloughed Employees Prescription Drugs AETNA Dental 2013 Vision/Eye/Med If you have questions or concerns related to Kepro's services, as they may be impacted by the hurricane, please contact us toll-free at 888-317-0751. helpline hours of operation Weekdays: 9:00 a.m. to 5:00 p.m. Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time Weekends and Holidays (as shown below): 11:00 a.m. to 3:00 p.m. Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time We're here 8am to 6pm AEST Monday to Friday, except for public holidays. Get contact information for customer service, general public information, shareholders, job seekers, employees, and website issues. COMPLIANCE INQUIRIES Do you have a compliance concern? Kepro provides technology-enabled services for priority populations to help them remain in the home or community of their choice. If you are deaf or hard of hearing and have a TTY machine, call 855.810.9728. ENVIRONMENTAL SPILLS. Kepro office hours are Monday through Friday, 8 a.m. to 6 p.m. If a Medicare beneficiary has a concern or is not satisfied with the quality of care received, he or she can call the KEPRO Medicare Beneficiary Helpline at 855-408-8557. The Maine Kepro Offices are located at the following address: Kepro 82 Running Hill Road, Suite 202 South Portland, ME 04106 Departments and Contact Information Phone: 866.521.0027 Fax: 866.325.4752 Switchboard/Intake For questions about faxes, ITRT and Section 28 Applications Phone: 866.521.0027 Option 0 Fax: 866.325.4752 Email: IntakeME@kepro.com Please enter your username and password to access the Atrezzo Provider Portal. EMERGENCIES. Jennifer McKnight Program and Compliance Manager, Florida PASRR Kepro, Inc. 777 East Park Drive Harrisburg, PA 17111 Toll-free: 800.222.0771 Phone 717.564.8288 Fax: 717.564.3862 www.kepro.com OUR OFFICES Address Kepro 6802 Paragon Place, Suite 440 Richmond, VA 23230 Phone Local Phone: 804.622.8900 Tollfree: 888.827.2884 Fax: 877.652.9329 To place a TTY call for Hearing impaired dial 711 Email Kepro DMAS Provider Email (do not include PHI): VAproviderissues@kepro.com Insurance Providers Aetna Better Health 1.855.652.8249 or TTY: 711 Email: NEPASRR@Kepro.com Mailing Address: Kepro. 800-453-2530. Need to contact Norfolk Southern? So is Kepro. address Downtown, Norfolk, VA 23510, USA. CROSSING GATES, SIGNALS, & ROUGH CROSSINGS. Phone: 833-840-9945. DHHS (Department of Health and Human Services) Eligibility Specialist Missouri is part of Area 4. Disclaimer. All authorizations approved before April 1, 2018, will expire June 30, 2018. 4064 eolsen@kepro.com . If you have a question regarding an appeal, please contact our Beneficiary Helpline. 844-794-6729. Ellen Olsen, LCSW, MBA Executive Director, Florida PASRR 1.866.880.4080, ext. Kepro Mailing Address 3653 Cagney Drive, Suite 202 Tallahassee, Florida 32309 New Hampshire - PASRR and LOC Phone: 844.526.4480 TDY: 855.843.4776 Fax: 844.490.9555 https://NH.kepro.com MAIN NUMBER. Learn More Employee Resource Center. Fax. . The iView is not compatible with your browser, operating system, or device. 866-212-5053. Aged and Disabled Waiver. Phone. The number is 866.521.0027. Government sponsored healthcare programs are unique. If you don't already have a Kepro account, you can Register here. As the West Virginia ASO, Kepro also assists in the development and management of high quality, accountable, public sector healthcare system for an array of programs that include: behavioral health, medical, socially necessary, nursing home pre-admission screening, Aged & Disabled Waiver . General Email Box. The ASO has been serving WV since August 2000. WVPersonalCare@kepro.com. We have social workers and representatives on staff to help resolve medical concerns quickly through Immediate Advocacy services. The South Carolina Department of Health and Human Services (SCDHHS) encourages all autism spectrum disorder (ASD) providers to complete their prior authorization submissions through Keystone Peer Review Organization (KEPRO), the agency's quality improvement organization. We partner with government and private healthcare payers to maximize healthcare quality, improve accuracy and increase efficiency. Contact your system administrator for more information. The phone numbers for each area are also listed on the website at www.keproqio.com. Tallahassee, FL 32309 To find contact information for your area, please click here. 800-453-2530. 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